Home :: FAQ (Frequently Asked Questions)

FAQ (Frequently Asked Questions)

FAQ

Do you send bare root plants or potted plants?

We only ship bare root plants. The added weight to ship a large pot plus quarantine restrictions on potted plant material make shipping potted plants unreasonably expensive and unnecessary. When we are ready to ship your order your plants will be dug from our growing areas or taken out of the pot in which it is growing. Very early shipments and fall shipments may be dormant plants, but we try our best to ship only actively growing plant material. Most perennials are trimmed back at the time of shipping however hostas and some other plants are shipped with their foliage intact. All of our plant material is hardened off to the cold when it leaves our nursery so as long as you can dig you should be able to plant. Or, you can pot them up in a well-draining potting soil until you are ready to plant. Our plants are healthy, good sized divisions which should transplant quickly and easily into your garden.

What are the sizes of your plants? How big are your hostas? What is first in your hosta dimensions, width or height?

We try to be very generous with our planting material, and we have many satisfied, return customers who rave about our generosity. In general our hostas will be a 3 year old plant or a 2nd year division with 1 to 3 eyes. Some are field grown divisions with 3 to 5 eyes or larger. Some newer hosta varieties will be 2nd year tissue cultures with 1 eye but these will be noted in the catalog. Daylilies will be at least 2 fan divisions, usually larger.

All of our perennials are field grown plants, at least 2 to 3 years old. They are freshly dug and shipped bare root. These field grown perennials are comparable to what you would receive in a 3 to 4 quart nursery container or larger. If you have a specific question about a specific plant just let us know and we will be happy to help you out.

When listing clump dimensions the standard is to always list width first, then the height, so our hosta dimensions are listed as width x height of the leaves. Another way to recognize it is that 99.99% of the time a hosta will be wider than it is tall so the larger number is the width. The size listed is the size at registration or the mature size and will vary in the garden.

I tried to add a specific quantity of an item to my cart and it changed it to a lower amount. Why can't I add more to my shopping cart? Then, after I placed my order, the item said "Out of Stock". What does that mean?

Our shopping cart keeps track of inventory and will not let you order more than we have on hand. Sometimes we can double check, as we are conservative with our inventory counts, so feel free to place a comment in checkout or contact us to see if it is possible to order more. When all of a particular item is ordered it will automatically go "Out of Stock". Also, if you add the last of an item to your shopping cart it will hold those for you until you complete the checkout process and the item will read "Out of Stock" while you have the last ones in your cart. If you don't complete the order those items will go back up for sale after you close your browser.

When is your shipping season?

Our shipping season varies depending on the plants being sent.
  • Spring perennial orders are shipped bare root from late March into May, weather permitting.
  • Fall perennial orders are shipped bare root from mid-September into November.
  • Hostas and daylilies can be shipped bare root from late March into November, weather permitting.
  • Poppies are shipped in the fall only, while the plants are dormant.
  • Hellebores are only shipped in the fall, after October 1st.
  • Lily bulbs are shipped from late March to late May and again after October 1st. Spring and fall selection will vary.
Since planting times vary around the country, please feel free to inquire about shipping during our off season. We will always try to dig plants to accommodate your needs.

When do you start taking orders?

Our website is updated each year at the end of December/beginning of January with our new plant offerings. You can place your order as soon as the new selection is posted and we encourage early orders to avoid the disappointment of items selling out. Plants are reserved as orders are received and they will be shipped when you are ready to plant. You can add to your order at any time. Please specify your preferred planting time at checkout in the comment field. Credit cards are not billed until the time of shipment unless otherwise agreed upon or requested.

What is your shipping and handling charge? Who do you use for shipping?

Shipping charges are based on the destination state.  We ship by USPS Priority Mail (through the US Postal Service) and all shipments originate from Michigan so the farther away you are, the greater the shipping costs.  You can view the shipping/handling rate chart here, based on state and order total.


Do you require prepayment? What types of payment do you accept?

Yes, we require prepayment on all orders. If we do not receive your payment or if there is a problem with your credit card information we will not ship the order. Credit cards are billed at the time of shipment, not at the time the order is placed, unless otherwise agreed upon or requested. Checks must clear the bank prior to shipment. We accept Visa, Mastercard, American Express, Discover, Checks, and Money Orders. All orders must be paid in US dollars and all checks or money orders must clear in advance of the plants being shipped. Sorry, we do not accept PayPal or other third party payment processors due to the extra time and higher costs associated with these types of payments.

Do you ship plants internationally?

No, we are sorry but we no longer ship internationally. Unfortunately there are too many restrictions for plant exports, with each country having different regulations, plus the Michigan Department of Agriculture charges very high fees for plant export inspections. Therefore we have discontinued international shipping.

Do you guarantee your plants?

We guarantee that your plants will arrive in good condition and we guarantee that they will grow. If there is a problem with the plants during shipping or if the plants do not look good when you receive them you must notify us within 3 days of arrival so we can promptly correct the situation.  If an otherwise healthy plant fails to grow let us know within 60 days of your invoice date for a credit towards a future order or a replacement, at our discretion. Fall shipments are guaranteed to grow the following spring but claims must be made that spring for consideration. We are sorry, but we cannot guarantee garden survival but we will certainly do our best to help you out if you have experienced a problem with any of our plants. If your plants are lost in shipping (all orders are tracked) we will replace the order. If lost plants arrive at a later date we may ask for them returned, at our expense, or simply write "Refused - return to sender" on the box and give it back to the post office.

All claims must be received in a timely manner so we can help remedy the situation just as quickly. Instructions are included in each shipment and when followed our plants should grow fairly soon. If they don't, please let us know.

What are your business hours?

We are open 7 days a week from 9:00am to 9:00pm, however we are not always in the office during the off season so please leave a message on the machine when you call. The nursery is open from Mother's Day weekend into October from 9:00am to 9:00pm or dark, whichever comes first. We do not have a full time office staff, so it is usually best to e-mail us. We will promptly respond to your questions or orders 7 days a week.
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