Home :: Terms & Conditions

Terms & Conditions

  • Order Fulfillment: Items ordered are reserved in the order they are received, regardless of ship date. All nursery stock is subject to crop. We will do our best to fill your order as placed but are bound by growing conditions and other factors beyond our control. In the event that an item you ordered is not available we will contact you to discuss possible substitutions or refunds. We will not substitute an item without your permission.
  • Payment: Prepayment is required before any orders are shipped. We accept Visa, MasterCard, American Express, Discover, checks, and money orders. Credit cards are billed upon order placement unless you select the box during checkout to save your credit card details with our credit card processor.  When you select the box at checkout to save your credit card then your order will be billed at shipping. Payment must be made in US dollars and all prices quoted on the website are in US dollars. When paying by check or money order we must receive payment prior to shipment. Sorry, but we do not extend credit due to too many unpaid shipments, and we do not accept PayPal or other third party payment processors due to the extra time and higher costs to process these types of payments.
  • Guarantee: Sorry, but because we are permanently closing as of October 12th, 2019, we can only offer a 30 day guarantee on the fall, 2019 plant shipments.  We will ship good, viable plant material (as always) but the price will be discounted and we will also try to send extras in case there are problems.  Please still contact us if you have issues or concerns however we will no longer be in business in 2020 so we cannot offer any kind of spring guarantee.
  • Claims: Claims for shipping, packaging, or picking problems must be made within 3 days of receipt, so please carefully check your entire shipment upon arrival and report any plant problems immediately. Do not wait! Problems with plant condition must be claimed within 30 days. With all claims we will work with you the best we can to make sure your shopping experience remains a good one and we apologize in advance should any problems arise.
  • Returns: Returns are not accepted and are usually not necessary. If you think it is necessary to return an item for some reason you must contact us in advance. We will first work with you to resolve the problem and determine if a return is absolutely necessary. Most of the time we can resolve the matter in other ways. Any returns received without prior contact or authorization, but are still packaged and were never planted, will be subject to a 15% restocking fee and any outbound or inbound shipping will not be refunded. Once the plants have been opened and planted we cannot accept them back under any circumstances.